1. Privacy Statement

1.1. Ensuring the privacy and security of our clients’ and website visitors’ personal and financial data is one of our top priorities. This Privacy Statement outlines how we collect and safeguard your information. By registering an account or using our website, you consent to the collection and use of your personal details as described here.

1.2. According to the Data Protection Acts of 1988 and 2003, the data controller is Avan Trade (“we,” “us,” “our”).

2. Collection of Personal Information

2.1. We gather the necessary information to open an account, conduct business effectively, and protect your assets and privacy. This includes collecting data to evaluate your needs and preferences.

2.2. The personal information we collect directly from you includes your name, contact details, and identification details. We also gather demographic data when you open an account, such as your date of birth, education, occupation, and information about your transactions. Additionally, we assess your trading experience, annual income, and net worth to better understand your financial situation.

3. Use of Personal Information

We use your personal information solely to provide you with quality service and ensure your security. For example, your data may be used to verify your identity and contact details, set up your account, assign an account number and secure password, manage your account activities, and communicate account-related information. This data helps us improve our services, personalize your experience, and inform you about relevant products, services, or promotions.

4. Affiliates and Partners

We may share your information with our affiliates to provide the products or services you’ve requested or to offer you opportunities to participate in products and services from our affiliates. We may also form partnerships, including joint marketing initiatives, with companies that provide valuable services. Sharing information allows these partners to understand which products or services best meet your needs. The use of your personal data will be confined to purposes outlined in our relationship with the partner or affiliate.

5. Non-Affiliated Third Parties

5.1. We do not sell, lease, or disclose your personal information to third parties unless specified below.

5.2. We may disclose your personal details to authorities, regulatory bodies, or law enforcement when required by law or to protect our rights and assets.

5.3. To enhance our services, we may engage third-party businesses to assist with account processing, order fulfillment, customer service, satisfaction surveys, or other relevant tasks. Information collected may be transferred and stored outside the European Economic Area (EEA), including the United States, and processed by staff working outside the EEA. Additionally, we may share data with third parties to help analyze client needs or notify clients about products or services. Any third party handling your personal information must protect it with the same level of security we apply.

6. Security

6.1. All information you provide is stored on secure servers. Payment transactions are encrypted using SSL technology. If a password is provided or chosen to access specific areas of the website, it is your responsibility to keep it confidential. We advise you not to share your password with anyone.

6.2. While we strive to protect your personal information, we cannot guarantee the security of data transmitted over the internet. Any transmission is done at your own risk. Once we receive your information, we will employ strict procedures and security measures to prevent unauthorized access.

7. Limitation of Responsibility

If you choose to purchase products or services from another company, any personal information you provide to them will no longer be governed by our Privacy Statement. We are not responsible for the privacy policies or content of external websites that we link to and have no control over how your information is used or protected by those sites. When visiting a co-branded or linked website, please review their privacy policy, as you may be required to provide registration information to a third party.

8. Marketing

8.1. We may use your data to provide you with information about our products and services that may interest you, and our agents may contact you by phone or mail regarding these.

8.2. If you are an existing customer, we will contact you electronically (email, voicemail, SMS) with information about similar goods or services to those you have previously purchased.

8.3. If you do not want us to use your data for marketing purposes, please select the relevant options when providing your preferences. You can change your preferences at any time by contacting Client Services. An opt-out decision made by one owner of a joint account will apply to all owners of that account. An opt-out choice must be made for each separate account.

9. Use of “Cookies”

9.1. We use cookies to secure your trading activities and improve website performance. Cookies are small text files sent from the server to your computer and do not contain personal, account, or password information. They help the site recognize that you are logged in.

9.2. We may share website usage data with trusted advertising companies for targeted ads on our website and others. These companies may use pixel tags (also known as clear gifs or web beacons) to track pages you visit. The information collected by these companies is anonymous and not personally identifiable.

10. Your Rights

You have the right to request a copy of the information we hold about you. A small fee may apply, which will not exceed €5.00. You are also entitled to access and correct any inaccuracies in your data, object to its use, and block specific uses of your data by submitting a written request to Green Ultra.

11. Changes to This Privacy Statement

We may update this Privacy Statement from time to time. When any changes occur, the updated statement will be posted on the website, along with a notice informing you of the changes. By continuing to use the website, you accept the revised Privacy Statement. We encourage you to review this policy regularly so that you are always aware of what information we collect, how we use it, and who we share it with. If you have questions that are not addressed in this statement, please contact Client Services.

Refund Policy

1. Privacy Statement

Refund and Cancellation Policy: The company automatically covers its trades based on a calculated exposure. It reserves the right to cancel any trade made outside of this calculation, regardless of type or position. Arbitrage and scalping trading methods are prohibited and will be considered illegal.

Refund Example: If a client has unused funds, they are entitled to a full refund. However, if the client loses funds, no refund will be given, and the company is not responsible. To receive a refund, the client must submit full KYC documents. Once the documents are verified, the refund will be processed and returned to the original deposit method within 7 days, excluding any transfer fees.